How to install and use the embroidery machine?
We provide comprehensive English teaching manuals and step-by-step videos covering machine disassembly, assembly, and full operation for our customers.
What if I don't have export experience?
We work with reliable forwarder agents who can ship items to your doorstep by sea, air, or express. We will guide you in choosing the most suitable shipping service.
What kind of technical support do you provide?
We offer lifetime online support via messaging platforms and email. Our engineers can provide video calls to resolve issues and can travel overseas for assistance if necessary.
How is the transaction secured?
Transactions are processed through secure platforms that protect buyer interests. Funds are held securely until the shipment and details are confirmed by the customer.
Is video assistance available for troubleshooting?
Yes, we provide extensive video guidance to help you through any operational or technical steps required.
What maintenance is required for long-term use?
Regular cleaning and lubrication of the hook and needle bar are essential. We provide a maintenance schedule in our manual to ensure a long service life.