❓ Frequently Asked Questions
Q1: How to ensure product quality?
Firstly, we've successfully obtained international quality system certification. Furthermore, our workshop has conducted field certification; you're welcome to visit our workshop. Lastly, we encourage you to appoint independent third-party inspectors to assess our products prior to dispatch.
Q2: How long is the delivery time?
Generally, the lead time is between 20 to 30 days depending on the order specifications.
Q3: What training and support are available?
Standard equipment comes with operation videos for daily maintenance. For large-scale machinery, on-site installation in the destination country is available. All products include detailed instruction manuals.
Q4: What kind of transportation and packaging is used?
Depending on the model size, we use containers, frame containers, roll-on/roll-off ships, or bulk cargo. All items are securely fixed, and if placed on the deck, they are protected with tarpaulins and anti-fall nets.
Q5: Can the engine and specifications be customized?
Yes, the engine and certain specifications like digging dimensions can be customized to meet specific mining requirements and local environmental standards.
Q6: What is the annual production capacity for this equipment?
Our facility has a robust production capacity of up to 50,000 pieces per year, ensuring stable supply for both small and large-scale mining operations.