Frequently Asked Questions
What is the typical lead time for shipment?
For machines in stock, shipment can be arranged within 15 days of advance payment. For custom or non-stock models, the typical lead time is approximately 60 days.
How is technical support handled for equipment issues?
We provide 24-hour online service. During the warranty period, replacement components are provided free of charge. If required, technical engineers can be assigned for on-site assistance.
Is operational training provided with the purchase?
Yes, professional engineers can be sent to the working site for installation, commissioning, and comprehensive operator training to ensure smooth production.
How do I choose the correct machine model for my needs?
Please provide your material dimensions (max/min) and specific processing requirements. Our technical team will recommend the most cost-effective solution tailored to your production demands.
What industries are these machines suitable for?
These CNC drilling machines are widely used in steel structure construction, bridge building, iron towers, heat exchangers, and the manufacturing of heavy-duty truck frames.
What are the power requirements for the equipment?
The standard configuration requires 3-phase, 4-wire power at 380V±10% and a frequency of 50Hz.